Skip to content

Free self-check

The Business Friction Audit

Find the small, repeated tasks eating your week, and what they cost you.

Most businesses don't lose time in big ways. They lose it in small, repeated ones: the same numbers typed into two systems, the call to confirm what a form could have captured, the report rebuilt by hand every Monday. This audit takes about 15 minutes and shows where your time goes.

Nothing you enter is stored or sent. Your answers stay in this browser tab and disappear when you close or refresh it.

How to use it

  1. 01

    Think about a normal week in your business.

  2. 02

    Tick each statement that is true today. If you're not sure, leave it unticked.

  3. 03

    Fill in the time worksheet to see what the manual work costs.


The checklist

Tick what is true today. Anything you leave unticked shows what it costs and how to fix it.

Getting and answering inquiries
  • What this costs, and the fix

    Costs you: Checking several inboxes every day, and the occasional lead that gets missed.

    Fix: Route your forms, email and booking link to one inbox or one tool.

  • What this costs, and the fix

    Costs you: Follow-up messages asking if you got it, or leads going to a competitor.

    Fix: Turn on an auto-reply that says what happens next and when.

  • What this costs, and the fix

    Costs you: Several messages to settle one appointment or quote.

    Fix: Add a booking link or a structured quote-request form.

  • What this costs, and the fix

    Costs you: Answering identical questions, and talking to people who were never a fit.

    Fix: Write an FAQ from your last 10 inquiries and put it on your homepage.

Scheduling and follow-up
  • What this costs, and the fix

    Costs you: Sending reminders by hand, or dealing with no-shows.

    Fix: Turn on reminders in your scheduling tool.

  • What this costs, and the fix

    Costs you: Every change is a message you read, a calendar edit and a reply.

    Fix: Turn on self-service rescheduling with your cutoff rules.

  • What this costs, and the fix

    Costs you: Writing from scratch, and the follow-up you keep meaning to send.

    Fix: Save a quote template and set an automated or scheduled follow-up.

  • What this costs, and the fix

    Costs you: Sending the same welcome and instructions by hand every time.

    Fix: Write the message once and trigger it when a customer signs up or books.

Billing and records
  • What this costs, and the fix

    Costs you: Building invoices by hand and tracking who has paid.

    Fix: Set up invoice and receipt templates in your billing tool.

  • What this costs, and the fix

    Costs you: Chasing payments and reconciling by hand.

    Fix: Add an online payment link or checkout to your invoices and booking.

  • What this costs, and the fix

    Costs you: Retyping the same information between a form, a spreadsheet and your accounting.

    Fix: Connect your tools, or pick one place where customer data lives.

  • What this costs, and the fix

    Costs you: Rebuilding the same report every week.

    Fix: Connect your tools to one dashboard or an automated weekly report.

Depending on you
  • What this costs, and the fix

    Costs you: Being the answer desk for the same questions.

    Fix: Turn your top 10 repeat questions into a shared page or an assistant.

  • What this costs, and the fix

    Costs you: Everything lives in your head, so nothing can be handed off.

    Fix: Write the steps for your three most repeated processes.

  • What this costs, and the fix

    Costs you: You are the connection between your tools.

    Fix: Look for built-in integrations, or have one connection built to remove the copying.

  • What this costs, and the fix

    Costs you: A business that depends on you for every small step.

    Fix: Write the steps down and automate what never changes.

The time worksheet

Rough estimates are fine. Leave a row blank if it does not apply.

  • Answering the same questions

    = 0 min/week

  • Back-and-forth about scheduling or quotes

    = 0 min/week

  • Retyping information between systems

    = 0 min/week

  • Sending invoices, receipts or reminders

    = 0 min/week

  • Chasing payments or paperwork

    = 0 min/week

  • Rebuilding reports by hand

    = 0 min/week

Minutes a week
0
Hours a week
0.0
Hours a year
0

Your own estimates, plain multiplication. No assumptions added. See the arithmetic and the research.

Your results

They appear here once you start ticking. You will get a score, the section worth starting with, and what each gap costs you, along with ways to take it with you.

Want a second set of eyes?

Book a free 30-minute call. Bring your results and I'll show you which of these can be removed or automated and what I'd fix first. No pitch, no commitment.

inquiries@themonarchrose.com | 718-340-8642

Want more like this? Follow on LinkedIn or subscribe on Substack.

Run a therapy practice? Try the intake audit.

This audit is a self-assessment to help you spot gaps. It isn't a guarantee of results.

Tick what's true to see your score.